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datalogic_quickscan_2d [2018/09/07 09:30 (6 years ago)] swinddatalogic_quickscan_2d [2020/06/23 11:19 (4 years ago)] swind
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 {{:barcodescan:barcodescan:qbt2400:fullsizerender2.jpg?300|}} {{:barcodescan:barcodescan:qbt2400:fullsizerender2.jpg?300|}}
 +
 +===== Troubleshooting =====
 +
 +==== Beeps 2 Times, But isn't Scanning to Notepad ====
 +
 +If this is a wireless scanner and the scanner only beeps 2 times, but isn't scanning to notepad or a command prompt, this is an indication that there is something wrong with the communication between the scanner and it's cradle. This can even happen with a new scanner right out of the box.
 +To correct this issue you must follow this process to unlink the scanner from the cradle and then link it again.
 +  - Press and hold the button on the base for more than 5 seconds,
 +  - Scan the Unlink bar code, \\
 +{{ :barcodescan:barcodescan:qbt2400:unlink.jpg |}} \\
 +or click here for a printable copy. {{ :barcodescan:barcodescan:qbt2400:unlink.pdf |}} \\
 +The barcode scanner will make a series of beeps. \\
 +  - Wait several seconds.
 +  - Now press the trigger to wake up the handheld and place it back into the base.
 +  - Again it will make a series of beeps to let you know it has been programmed.
 +
 +Now you will be able to follow the instructions at the top of the page to program the Ctrl+B prefix for the scanner to function correctly with System Five.
 +
 +
 +==== Scanner Works but no Ctrl+B Prefix ==== \\
 +
 +This is assuming you have already gone through the programming steps above, but still isn't showing the Ctrl+B prefix in a command prompt.\\
 +There is an issue with Windows 10 where the new command prompt doesn't pass some key combinations by default. To correct this you must open the command prompt in administrative mode and edit the properties.
 +
 +1. Run the Command Prompt: Press **WIN+R** to bring up the Run dialogue box, type **CMD** and press OK.
 +
 +{{ :windows_10_command_prompt:run_dialogue.png |}}
 +
 +2. Right-click on the Command Prompt Icon, and select **Properties** from the menu.
 +
 +{{ :windows_10_command_prompt:cmd_menu.png |}}
 +
 +3. Place a check mark in the box labelled "**Use legacy console**" and press OK.
 +
 +{{ :windows_10_command_prompt:properties3.png |}}
 +
 +4. Close the command prompt and re-open it in normal mode.
 +
 +After following these steps, scanning a barcode into the Windows 10 Command Prompt will now mimic the behavior of  previous version of Windows Command Prompt: The barcode will be scanned showing the ^B prefix, followed by the barcode number and a Carriage Return. The Command Prompt will no longer enter 'Mark Mode', and will allow for further barcode scanning or other commands to be entered.
 +
 +{{ :windows_10_command_prompt:default.png |}}
 +
 +\\
 +\\
  
 ===== Programming for : Manitoba Drivers Licenses and System Five ===== ===== Programming for : Manitoba Drivers Licenses and System Five =====
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 Created by Steve Wind February 13 2015 Created by Steve Wind February 13 2015
 +Updated by Steve Wind and Tom Muir September 7 2018
  
 ====== ======
 [[http://mywindward.wws5.com|{{  http://wws5.com/support/images/cust_support_banner_bottom.jpg  |myWindward [[http://mywindward.wws5.com|{{  http://wws5.com/support/images/cust_support_banner_bottom.jpg  |myWindward
datalogic_quickscan_2d.txt · Last modified: 2021/12/06 15:57 (2 years ago) by swind