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basic_troubleshooting [2015/09/29 09:18]
swind
basic_troubleshooting [2015/09/29 09:30]
swind
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 Before you start looking at System Five, there are other pieces to this picture that need to be looked at first. Before you start looking at System Five, there are other pieces to this picture that need to be looked at first.
 Obviously we have System Five and Microsoft Windows, but we can break the issue down further. Remember the customer says that they can’t print, so we also need to look at the printer and the printer driver. Obviously we have System Five and Microsoft Windows, but we can break the issue down further. Remember the customer says that they can’t print, so we also need to look at the printer and the printer driver.
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 When I approach the issue, I look at what pieces are the simplest to eliminate, and I generally try to start at the closest thing to the problem. What I mean by that is, if it is a printing issue, I start at either the printer, or the Windows Printer Driver. When I approach the issue, I look at what pieces are the simplest to eliminate, and I generally try to start at the closest thing to the problem. What I mean by that is, if it is a printing issue, I start at either the printer, or the Windows Printer Driver.
  
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 Again, we need to break this down to smaller pieces. You may be able to break it down further than I am in this document, but this would be a starting point. Again, we need to break this down to smaller pieces. You may be able to break it down further than I am in this document, but this would be a starting point.
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 Again, you need to ask the user some basic questions. ​ Again, you need to ask the user some basic questions. ​
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 The Secret to successful troubleshooting is to keep eliminating pieces of the problem. The Secret to successful troubleshooting is to keep eliminating pieces of the problem.
  
-As you eliminate what is working, you can further refine your search ​areaand begin eliminating more areas, and through process of elimination,​ you will get to the root of the problem.+As you eliminate what is working from what is not working, you will further refine your search, eliminating more areas, and through process of elimination,​ you will get to the root of the problem.
  
  
basic_troubleshooting.txt · Last modified: 2015/09/29 09:30 by swind