Welcome to Windward Software Systems help and support documentation. Use the table of contents below or search field in the top right to find information on your topic. For additional help resources visit our help center.

• Backing up your Windward Software information
• Business Problem - Software Solution
• More than one location, networking best practices
• Network Troubleshooting / Open Security Access
• Network Troubleshooting
• Networking Best Practices
• Six Ways to Safeguard your PC Online
• System Five Online Help File
• Terminal Services Configuration
• Terminal Services Considerations
• Terminal Services Practices
• Windows Hotkeys
• Windward Software - Brand Permissions

• Windward Support Knowledgebase - public
• Windward Support Knowledgebase - for techs

• A sample login script to fix drive disconnects
• Codes to use for creating a label for a Cognitave Barcode Blaster
• Credit Card Numbers to use for testing Purposes
• Customize your Quick List
• Disabling IPV6 in Windows Vista and Windows Server 2008
• Driver license scanning
• E4473 Integration with System Five
• EMV Chip Cards
• Excel - Adding categories using Excel Lookup Command
• Having problems connecting to Windward Support or Implementation
• How do transactions affect the ledger
• How to Automatically Launch System Five in Windows Terminal Services
• How to Disable the Windows 2008 Server Easy Print Option and revert back to 2003 Printer Redirection
• How to Ensure leading 0's are not dropped when opening a CSV file in Excel
• How to Load an Excel file using ODBC
• How to program the Symbol LS 2208 Barcode Scanner
• How to Rebuild Data Files in System Five
• How to redirect COM ports on Windows Terminal Server
• How to resolve video and or audio issues while trying to watch training videos
• How to run a Test Proof / Fix Proof Routine and Fix Integrity Errors in System Five
• How to setup signature capture in System Five
• How to setup the Tender Summary Report
• How to Update System Five
• How to Update your System Five License Codes via the Internet or from your MyWindward User Portal
• Merging one inventory item to another
• Parts marked for deletion are visible in Part Find
• Pervasive Versions and Windows Compatibility
• Problems viewing Flash (.flv) video files
• "Program Out of Date" message. How to update...
• Quickscan 6000 - How to Program a Quickscan 6000
• Renaming an existing Terminal ID
• Setting up the POS Device Manager to manually prompt the user for weight values
• SMS Integration with Message Media
• Training Video - Viewing Issues
• Using DOS Batch files to add a Pause on Startup of System Five
• What OS's are Supported by the Different Versions of System Five and Pervasive
• When printing a Zebra / Eltron Label, the printer feeds blank labels or skips labels
• Use Google Maps

• System Five - Invoice Forms

• System Five - Pre-installation Checklist
• System Five - Installation
• System Five - Single Workstation Install
• System Five - S5 Sync Repair Utility
• Windward Report Viewer - Installation
• System Five Web API Service
• NetEpay Setup - Datacap Install

• Integrity - Error Corrections
• Integrity - General Methods
• Integrity - File Rebuilds

• Inventory - General Methods
• Inventory - Serialized Methods
• Inventory - Transfer
• Understanding & Changing Price Schedules
• Manually storing credit cards in System 5 in a non-integrated data set
• Purge Inventory

• Payment Processing Options
• Credit Card Numbers - Validating Credit Card Numbers
• NetEpay Setup - Datacap Install
• Partial Approvals
• Payment Processing - General Methods
• Payment Processing - Mercury Payments
• Selecting or Changing Payment Processors

• Canada - CPP/EI/PPIP Exempt Setup
• US - Form 1095C
• US - Labor & Industries Tax - Washington State
• US - NYS-45 - New York State
• Employee Summary Detail Report

• Pervasive - Installing
• Pervasive - Troubleshooting
• Pervasive - Crash Troubleshooting
• Pervasive - DSN Slowness

• POS Devices - General Setups
• When will Tap and Pay be available in Canada

• Printing - General Configuration
• Printing - Label Printers
• Printing - Slip Printers
• Printing - To Fax and PDF

• Purchases - General Methods
• Purchases - econnect

• Reporting

• Sales - General Methods

• Standalone LAN
• Polling Check List
• FAQs and Troubleshooting
• Windward Anywhere\WE-mail

• Stock Adjustments - General Methods

• Taxes - General Methods
• Tax Areas - Required Setup
• Tax Areas - BC TAX Rates for PST and GST
• Tax Reports - Recommended Reports to run for Tax Reporting

• Accounting Terms
• Acquire data for your IRS 1099 reporting
• Anti-Virus Software
• Bank Reconcilliation
• Capitalize internal labour to units
• Checking File Trust Issues
• Cores
• Credit Card Last 4 Digits
• Currency List[x] out of range
• DEP, Data Execution Prevention, Disabling
• Displaying the Info Comment on the Find Invoice Screen
• Entering multiple quantities in Quick Cash sale
• Fix Stock Quantities
• Fixing XML 4.0 if it's not installed on your computer
• Granting Full access to Pervasive Utilities Interface via RDP
• How To add Pervasive Licenses
• How to configure a global date format
• How to find your Data Directory
• How to Find your Serial Number
• How To Perform an Update to System Five
• Installations
• Installing a Training Directory
• Installing your license
• Update your license from file
• integrity_checks
• inventory_quantity_check_report
• link_workstation_to_existing_data_set
• linking_a_new_dataset
• Live version of System five has demo popup
• Loading Data
• Macintosh Installation (VBOX/PARALLELS/BOOTCAMP)
• Marking Parts for Deletion
• new_users_of_system_five
• No Terminals Available
• part_smart
• Partsmart 8 compatibility
• PC Charge Troubleshooting
• Penny Rounding Instructions
• Pervasive 8 and Citrix Conflict
• Pervasive Error codes
• Pervasive Users in the Monitor Utility
• Potting Up procedure for Garden Centers
• Printers not showing up in Windows Terminal Services
• Putting Items on sale
• pvsw-errors
• registry_setting_that_allows_full_access_to_pervasive_utilities_interface_via_rdp
• remote_access
• reports
• Searching inventory item that's marked deleted
• Setting Option to Calculate Suggested Orders by Sales over Date Range
• Setting option to show toonie in Point of Sales Transaction Report for Canada
• Setting Up Mercury Pinpad
• Setup Automotive Cores
• Setup Windward folder Security
• Setup your slip printer in System Five
• Special invoicing for Digital Invoicing
• System5 Help File
• Tax Changes | Tax Setup / Tax Changes
• Tire Tax Changes
• Troubleshooting Pervasive 3012 / 3014 errors using FSCAN
• Turn Cash Drawer Sound Off
• Unable to setup Multi-Currency, DEP interferes with certain System Five features
• Using Barcode Scanners with Windows Terminal Services
• Stihl Integration Video

• TCP/IP Timeout Values Windows Server Family
• Wireless Networking
• Macintosh Compatibility
• Issues with using LIVE SEARCH over a WAN link
• How to remove the manufacturers splash screen from the RDP login

• Windward Supported Hardware List (On Prem)
• Windward Supported Hardware List (System Five On Cloud)
  • Configuring your barcode scanner
  • Setting Up a USB Cherry Card Swipe
  • How to setup the Trohestar Data Collector
  • Transmitting the Barcode Scanner STX Prefix (CTRL+B) Character via Terminal Services (RDP)
• How to disable the Num Lock defaulting ON for laptops
• Configuring a Dial Backup Bridge
• Setup of POS Equipment from IBC

• WebAPI Installation
• WebAPI Changing IP address
• WebAPI Swagger Documentation

• Legacy Information
• Employee Log In